Terms & Conditions

Privacy Policy

Information We Collect

We collect information that is related to your order. This includes your:

Name

Billing Address
Shipping Address
Email Address
Credit Card Information

Order Contents

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Your Information Is Used?

Your information is used to fill your order. The personal information collected also allows us to keep you posted on Xada’s latest product, announcements, and upcoming events. We do not sell or redistribute your information to ANYONE.

Integrity of Your Personal Information

Xada makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required.

Under The Age of 13

We do not knowingly collect personal information from people under the age of 13. If we learn that we have collected the personal information of a person under the age of 13, we will take steps to delete the information as soon as possible and cancel the order.

Security and Storage

Only your name, billing address, shipping address, email address and order contents are stored on our server. This information is encrypted using a Secure Sockets Layer (SSL) before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Links to third party sites

Xada may have links to third party sites. We are not responsible for any information collected by those third parties as it is not govern by us. It is advisable for you to learn the privacy policy of those third parties.

 

 

Shipping

Turnaround

All orders are shipped within 72 hours Monday - Friday 10am - 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item in your order goes on back order, we will not ship your order. When the item becomes available we will ship your order. If you would like your order to be shipped without the item please contact us. If you decide to ship your order without the item and still want to receive the item you will be charged to ship the back ordered item.

 

 

Warranty

Xada warrants their product(s) to be in good condition upon receipt and free from manufacturing defects for a period of 1 year from the original date of purchase. All warranty issues accompanied by a proof/date of purchase are eligible to be evaluated for possible onetime repair or a onetime replacement. Please allow two weeks from the date that we receive the product(s) to be contacted. If a product color is not available at the time of replacement, Xada reserves the right to substitute a new color at our discretion.
 

Coverage

This warranty only covers manufacturing defects and does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials due to UV degradation. All damaged products not covered under warranty or accompanied by a proof/date of purchase will be handled on a case by case basis. If a replacement is not offered, purchase of a new product could be offered at discounted rate plus the cost of additional shipping and handling charges

 

Changes to Terms and Conditions

Xada from time to time may modify or change these policies at any time with or without notice. We encourage you to refer to this policy periodically for any changes made.