Xada warrants their product(s) to be in good condition upon receipt and free from manufacturing defects for a period of 1 year from the original date of purchase. All warranty issues accompanied by a proof/date of purchase are eligible to be evaluated for possible onetime repair or a onetime replacement. Please allow two weeks from the date that we receive the product(s) to be contacted. If a product color is not available at the time of replacement, Xada reserves the right to substitute a new color at our discretion.
This warranty only covers manufacturing defects and does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials due to UV degradation. All damaged products not covered under warranty or accompanied by a proof/date of purchase will be handled on a case by case basis. If a replacement is not offered, purchase of a new product could be offered at discounted rate plus the cost of additional shipping and handling charges.
Purchased through Xada’s Website:
2. Mail your returned item to:
Returns Department Tracking #
2450 E.J. Chapman Drive
Knoxville, TN 37996-0001
3. Include in your package a signed letter stating the reason for your return and the original receipt.
4. If you returning your item for warranty please specify an alternate color in case we do not have your returned item’s color in stock.
Purchased Through Authorized Retailer:
Please direct any warranty issues to authorized retailer. Each store has a specified return policy, and it will be handled accordingly depending on their process. It is at the retailer's discretion to replace the product on site, contact Xada, or request for product to be sent in for evaluation.
If your warranty item is sent back to be evaluated for repair or replacement, please allow two weeks for processing. Warranty replacements will only be shipped back to the purchasing retailer for pick up.